Total Satisfaction Guarantee
Great eyewear isn’t all you get! We back our product with a satisfaction guarantee you’ll love, ensuring you have the best eye care and eye wear and bring home peace of mind with your eyewear.
PRICE MATCH PROMISE
Nothing is more important to us than the health and happiness of our patients. While we prefer to add value by providing you with superior product and service, we will not be beaten on price. So if you do find an identical product elsewhere for a better price, show us their quote and we will match it AND provide you with the additional service you deserve*.
30 DAY FRAME SATISFACTION GUARANTEE
If you decide you aren’t happy with your new frames for any reason, simply return them undamaged within 30 days and exchange for a new frame up to the same value*.
90 DAY PRESCRIPTION LENS COMFORT GUARANTEE
Our Optometrists are dedicated to giving you the best vision possible and we take pride in the quality of our lenses and the accuracy of our prescriptions. If you had your eyes tested with us at Eyes and Vision and within 90 days of your purchase you have a sudden change of prescription or are experiencing difficulties seeing clearly, we will exchange your prescription lenses for free*.
1 YEAR REPAIR OR REPLACEMENT
If you experience any breakage as due to product defects within 12 months of the purchase date, we will repair or replace your eyewear for free. This is regardless of any manufacturer’s warranty and is our personal guarantee to provide you with peace of mind.
In addition, if you accidentally sit on, break or damage beyond repair and otherwise defect free pair of glasses within 12 months of the purchase date, we will replace them with an identical pair at 50% off the original price.
FREE LIFETIME CLEANING & ADJUSTMENT
Our service doesn’t stop once you leave our store with your new purchase. We provide lifetime cleaning and adjustments so whether you just need a regular clean or some small adjustments to your eyewear, we continue to look after you and your needs for the lifetime of the frame.
Terms & Conditions:
*Price Match Guarantee
- Subject to presentation and verification of the competitor’s quote on an identical product (including brand, model, size, colour).
- We reserve the right not to sell at or below our cost price.
- The competitor being quoted must be located in Australia.
- It is at our discretion whether the price match guarantee will be applied to an online retailer.
- This does not apply to safety glasses, contact lenses, optometry services or optometry technology.
*30 Day Satisfaction Assurance
- The frame satisfaction assurance is valid for 30 days from date of purchase and allows for the exchange of one pair only.
- Proof of purchase must be provided.
- The replacement frame may be of equal or lesser value to the first. If you choose a frame of higher value, an additional cost will apply.
- Existing lenses must be used in the exchanged frame. If replacement lenses are required, these may be purchased at the normal retail price less 20%, which is not valid in conjunction with any other offer or discount.
*90 Day Prescription Lens Comfort Guarantee
- The prescription lens comfort guarantee is valid for 90 days from date of purchase.
- This does not apply to lenses made with prescriptions from outside optometrists.
- The replacement lens may be of equal or lesser value to the first. If you choose a lens of higher value, the difference in price must be paid.
*1 Year Repair of Replacement
- The replacement frame will be the same pair as the original unless unavailable in which case a replacement frame of equal or lesser value may be chosen.
- If your frame requires repair or replacement, your existing lenses will be used in the new frame.
- The 1 year replacement applies to the first frame purchased only. This means that the 1 year replacement period does not commence again on the second frame.
- The 50% discount against accidental breakage is off regular retain price and may not be used in conjunction with any other offer or discount.
