- Agreement to Terms
By accessing or using our products or services, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, you must not access the products or services.
- Products or Services
We offer a variety of optical and eye care products for purchase as well as providing eye testing and examinations which can include the use of advanced technology. All products or services are subject to availability. We reserve the right to discontinue any product or service at any time.
- Prices and Payment
Prices for products or services are as listed on our website or available instore. We reserve the right to change prices at any time. Payment must be made in full before the delivery of products or services. We accept all major private health funds as well as VISA, MASTERCARD or AMERICAN EXPRESS. We also accept cash payments.
- Order Acceptance and Cancellation
Receipt of an order confirmation does not constitute acceptance of an order. We reserve the right to refuse or cancel an order for any reason. If an order is cancelled, any payment received will be refunded.
- Shipping and Delivery
Shipping costs and estimated delivery times are provided at the time of purchase. We are not responsible for any delays or damages incurred during shipping. Please refer to the Shipping page for more information.
- Returns and Refunds
To view our terms for refunds and returns, please refer to the Returns and Refunds page for more information before making your purchase.
- Warranty
We offer the standard manufacturer’s warranty for our products, which varies depending on the brand of the item you purchase but can range from 6 months for our “value range” up to 24 months for our premium products [please check the brand warranty on their website]. In addition to the manufacturer’s warranty, we also offer an additional 1 year repair or replace warranty.
We also offer a 30 day frame satisfaction guarantee and a 90 day prescription lens comfort guarantee. [see Total Satisfaction Guarantee for more information]
- Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services.
- Governing Law
These terms and conditions are governed by and construed in accordance with Australian Consumer Law.
- Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our products or services after any such changes shall constitute your consent to such changes.
