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Terms and Conditions of Sale

1. Agreement to Terms

By accessing or using our products or services, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, you must not access the products or services.

2. Products or Services

We offer a variety of optical and eye care products for purchase as well as providing eye testing and examinations which can include the use of advanced technology. All products or services are subject to availability. We reserve the right to discontinue any product or service at any time.

3. Prices and Payment

Prices for products or services are as listed on our website or available instore. We reserve the right to change prices at any time. Payment must be made in full before the delivery of products or services. We accept all major private health funds as well as VISA, MASTERCARD or AMERICAN EXPRESS. We also accept cash payments.

4. Order Acceptance and Cancellation

Receipt of an order confirmation does not constitute acceptance of an order. We reserve the right to refuse or cancel an order for any reason. If an order is cancelled, any payment received will be refunded.

5. Shipping and Delivery

Shipping costs and estimated delivery times are provided at the time of purchase. We are not responsible for any delays or damages incurred during shipping.

6. Returns and Refunds

To view our terms for refunds and returns, please refer to our Total Satisfaction Guarantee for more information before making your purchase.

7. Warranty

We offer the standard manufacturer’s warranty for our products, which varies depending on the brand of the item you purchase but can range from 6 months for our “value range” up to 24 months for our premium products [please check the brand warranty on their website]. In addition to the manufacturer’s warranty, we also offer an additional 1 year repair or replace warranty.

We also offer a 30 day frame satisfaction guarantee and a 90 day prescription lens comfort guarantee.

For more information, please refer to our Total Satisfaction Guarantee for more information before making your purchase.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services.

9. Governing Law

These terms and conditions are governed by and construed in accordance with Australian Consumer Law.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our products or services after any such changes shall constitute your consent to such changes.


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